Write out what your tone and body language should appear like during this time, naturally. Please try to be as transparent as possible.

Description

When a customer, patient, friend, family member or client complains about something, we have an opportunity to improve relations and build greater loyalty if we respond in the correct manner. Any indication of indifference may result in a lost customer, friend or relationship. Please follow the below steps.

Read one of the below statements.

Give your verbal response. Please write out OR upload a video to show your tone and body language with the response. If you do not want to upload a video, please write out what your tone and body language should appear like during this time, naturally. Please try to be as transparent as possible.

Then select a classmate who has responded and assess their response and give the person feedback. Keep in mind that the appropriate response will require the right combination of verbal and nonverbal communication. For example, tone of voice and body language must complement the spoken word