What were your thoughts and feelings at the time of this incident? What were the responses of other key individuals to this incident? If not known, what do you think these might have been?

The family living condition is quite poor . There are moulds and leakages in the house. Family have tried contacting the housing agency on several occasion but with no positive outcome. Emma’s health has significantly deteriorated over the last few months and family believe this is caused by their home environment.
What was your role/involvement in the incident?
What was the context of this incident, e.g. previous involvement of yourself or other from this agency with this client/client group? Involvement of different services due to her complex needs.

What was the purpose and focus of your contact/intervention at this point? Support family with financial side, housing, respite break to give the family a break, get Emma to school, comply with medical advice.

What were your thoughts and feelings at the time of this incident?

What were the responses of other key individuals to this incident? If not known, what do you think these might have been?