Provide an analysis of your cross-functional map based on the concepts of art and science.

The management of business processes

1) A short introduction indicating a brief about the selected organisation, including the goods or services produced, number of employees, location, market target. Identify the business process you
will focus on, and explain why you have selected this BP.
2) (a) One relationship map, describing the selected process; (b) one relationship map identifying disconnects and proposing improvements of the same process; (c) Explain how your relationship map helps to improve the organisation. (9 marks).
3) (a) One Cross-functional map describing the selected process; (b) one cross-functional map proposing improvements of the same process; (c) Explain how your cross-functional map helps to improve the organisation.
4) Process synthesis .
Provide an analysis of your cross-functional map based on the concepts of art and science. Use a minimum of one reference to sustain your arguments.
5) One Flowchart .
(i) Develop a flowchart illustrating selected process.
(ii) Pinpoint the line of visibility, two fail-safing points and explain how the identification of the line
of visibility helps to improve your business process.
6) This question is independent from the previous ones. You are the manager of the local Pizza Hut store in your neighbourhood. To improve the performance of your store you need to do the following:
(i) Apply competitive benchmarking to examine its current performance .
(ii) Select two performance measures to benchmark the performance of your store.
Describe each performance indicator and explain how your will measure them.
(iii) Explain/justify your selection of performance indicators.