Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.
Recommendations for Improvement
For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence.
Organizations continue to learn that to satisfy customers, they must first satisfy the workforce.
Motivation theories can be applied to support high performance in any organization.
In your paper,
Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements.
Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer.
Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.
Appraise how the Deming philosophy and Deming’s 14 points may apply to the product or service selected.
The Managing for Quality and Performance Excellence paper