Identify what task still needs to be completed, by whom, and when. Providing reasons for the assignment of tasks.

Written Communication: Communicating a Plan

Instructions
1. For Assessment 1, you sent Wanda a voicemail, referencing Sara; for Assessment 2 you emailed Sara Robins of Printables. Now you need to email your Shipping Department manager, John Smith, clarifying the next steps.
To-Do Items
Task To-Do Item For Due Date Status
Respond to Wanda’s voicemail message. Leave a voicemail message for Wanda to confirm next steps for resolving the issue. You Monday Complete
Inform the customer. Email Sarah Robbins at Printables to communicate how we will resolve the issue. You Monday Complete
Communicate the new plan. Send message to John Smith, the Shipping Department manager, to get their assistance. You Monday  To do
Send new shipment. Ship replacement order to customer at no charge. Shipping Arrives by Wednesday To do
Send shipment tracking number to customer. Shipping Tuesday To do
Refund shipping fees to customer. Shipping Tuesday To do
2. Use the proper language and tone to write an email message to the Shipping Department manager explaining what needs to be done. Make sure to refer to the table above for the details. Use the Email Template . Include the following in your email:
Identify what task still needs to be completed, by whom, and when. Providing reasons for the assignment of tasks.
Identify which to-do items need to be done by the Shipping Department.
Clarify when the replacement order is scheduled to arrive.
Identify which person is responsible for refunding the shipping fees to Printables. You need to mention someone by name here .
Use professional language and tone appropriate for internal communication with co-workers.
3. Evaluate your email and how the Shipping Department manager would react by completing the Six Ws Worksheet.. If needed, edit your message.
4. Submit your email, along with your completed worksheet.
5. Use Calibri 12-point font.