How has the coronavirus pandemic affected the delivery of information technology services? Or, how has information technology stepped up during the coronavirus pandemic to be a required partner?

Reflection Paper
Class: Tech & Opps Management
One article of your choosing on one of the following topics: remote working,
remote education, telemedicine, data gathering, supply chain management or infrastructure.

Summarize the article and then discuss the technical operational
management implications.
Reflection papers may also focus on the impact of the coronavirus on
information technology services.
For example, how has the coronavirus pandemic affected the delivery of information technology services? Or, how has information technology stepped up during the coronavirus pandemic to be a required partner?
What can we learn from this article to help make us better managers of IT resources?