Evaluate the competitive environment for the product or service selected. Appraise how each quality perspective applies to the selected product or service and why.
Prior to beginning work on this final paper, read Chapters 10, 11, and 12 in the course textbook. It is recommended to review Chapters 1, 2, and 3, too.
Assess the impact, if any, of the Baldrige Award Excellence Framework and the Deming philosophy on the organization.
Select a product or service that your organization, or an organization of your choosing, purchases on a regular basis:
Explain why quality is important to that product or service.
Evaluate the competitive environment for the product or service selected.
Appraise how each quality perspective applies to the selected product or service and why.
Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.
Appraise how the Deming philosophy and Deming’s 14 points may apply to the product or service selected.
The Managing for Quality and Performance Excellence paper