Discuss the importance of collecting follow-up data from internal and external stakeholders and who you will collect the data from.

The external survey showed that patients and other clients were satisfied or very satisfied with the care they received and the general operations of the organization. However, they were neutral or dissatisfied with billing services when they had questions about a charge (patients) or an invoice (clients). I

The internal survey showed that employees were satisfied or very satisfied with the facility, their manager, and the leadership; however, they were dissatisfied or very dissatisfied with the compensation and benefits that are offered, which may explain the higher than average turnover rate.

The director of operations has tasked you with collecting and analyzing additional data to pinpoint the possible issues that are causing lower than average scores for these two metrics. In addition, you will need to make at least two recommendations for how you will use the data to improve satisfaction scores.

In a 500-word expository essay, address the following:

Discuss the importance of collecting follow-up data from internal and external stakeholders and who you will collect the data from.

Describe at least three types of follow-up data you will collect: quantitative (discrete or continuous) and/or qualitative (binomial, nominal, or ordinal).

Describe at least three potential methods you could use to collect follow-up data.

Discuss three ways you will use the additional data you have collected to formulate organizational action.