Discuss how HR practices at Zappos impact employees’ attitudes and behavior, as well as company performance.

Watch the three short videos below or find articles that describe HR practices at Zappos. Next, answer the two questions below.

1. “Zappos Company Culture – The Zappos Family on Nightline”:

2. “Tony Hsieh, CEO of Zappos, featured on 20/20”:

3. “The Zappos Family – How They Work”:

https://www.youtube.com/watch?v=axlWBn7YQA4\

Case Questions

1. Discuss the key HR practices that are driving Zappos’ success?

2. Discuss how HR practices at Zappos impact employees’ attitudes and behavior, as well as company performance.

Clearly indicate your responses to questions 1 and 2
Be sure to integrate concepts/material from Week 1 in your response