Describe the FOUR ways she demonstrated her communication skills.
Lucia realizes that conflict in the workplace is challenging, but it is inevitable. However, by using the right strategies, she can help the team overcome the conflict and create a better work environment and stronger teamwork.
Explain conflict management
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As a leader, Lucia reviewed all of the possible conflict management concepts that could help her with the situation. List and describe the FOUR specific concepts of conflict management that allowed Lucia to provide effective conflict resolution between Jodi and Hassan.
2. Types of Conflicts
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The scenario describes a specific type of conflict between Jodi and Hassan. Explain the specific type of conflict Hassan describes in his meeting with Lucia and Jodi. Once you have have explained this type of conflict, explain why you chose this type of conflict and how it applies to this scenario.
3.Additional Type of Conflict
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Based on the scenario, it appears that Jodi was excluding Hassan due to an additional type of conflict. What type of conflict caused Jodi to exclude Hassan? Explain reasons why this additional type of conflict is present in the scenario.
4. Role of a Leader in Conflict Management
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Based on Lucia’s actions regarding Hassan and Jodi’s work responsibility conflict, what were the five aspects of a leader’s role in conflict management demonstrated by Lucia?
5. Communication in Conflict
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In Lucia’s weekly team meeting, she demonstrates the conflict management skill of communication in FOUR way ways. Describe the FOUR ways she demonstrated her communication skills.
6. Emotional Intelligence
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Describe the FIVE characteristics of emotional intelligence that Lucia demonstrates in her conversation with Drake to resolve the conflict.
7. Conflict Resolution Strategies
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Based on Lucia’s explanation of the ways she observed that people handle conflict, she used the Thomas-Kilmann Model. This model contains five specific approaches to conflict resolution. Based on the scenario, identify the five steps Lucia observed.
8. Conflict Management
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Lucia states that “she will work through the conflict processes, challenges, and solutions to build a strong positive team environment.” What process is she describing, and who are the two entities responsible for this process in the workplace?
