Explain the requirement to understand individuals’ needs, feelings and motivations, and to take an interest in their concerns.
Within an organisation explain the requirements for integrity, fairness and consistency in dealing with individuals. Analyse the impact for the organisation if discriminatory practice occurs.
Describe how an organisation can understand individual’s needs, feelings and motivations and take an interest in their concerns. Where possible cite practical examples.
Guideline word count: 350 – 450 words
A.C. 3.1 – Explain the requirement to understand individuals’ needs, feelings and motivations, and to take an interest in their concerns
A.C. 3.3 – Describe the need for integrity, fairness and consistency in dealings with individuals