Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics: Establishing customer expectations

Training Manuel week 3 

Add the following section for Week 3:
Week 3: General Quality Strategies and Tools
Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics:
Establishing customer expectations
Designing quality
Defining metrics
Mistake-proofing
Kaizen
Six Sigma
If there are other tactics you would prefer to address, feel free to switch out up to two of the above with others you find.
Be sure you are adding at least three new cited references with this submission.