Do you want to add a line from step 8 to step 10 to complete the call? If you turn the page to landscape orientation, it might be easier to follow the “natural flow of tasks from left to right” .

It’s implied that the performance context is when customers “call the call center,” like in the example on page 27, and the tools available are possibly this training, job aids, or utilizing the database, but naming them might make your instructional goal more specific. I tried to use the example from the text as a MadLibs-type exercise and just swapped out the words to match my learning module.

The project examples were a bit mixed, however several of them seemed to name each component.
From my perspective, the style and content of your diagram are clear and easy to understand, fulfilling the requirement that “the statement of each step must include a verb that describes an observable behavior” .

Do you want to add a line from step 8 to step 10 to complete the call? If you turn the page to landscape orientation, it might be easier to follow the “natural flow of tasks from left to right” . Stacking them vertically could be confused as indicating hierarchy; page 66 says, “all subordinate skills appear in boxes that are attached via lines coming from the tops and bottoms of boxes” .