Identify at least two metrics that will be useful in determining how well the new process is performing. Be sure to identify the target value of the metric and how you will measure it.

You are one of three owners of Wild Dog Coffee Company. Your background is primarily in operations. Your business partners’ backgrounds are in marketing and sales. While they are working on the external aspects of the business that will bring customers in, you are focused on making the internal customer-facing processes as efficient as possible. You are preparing an analysis and recommendations that will help manage a core process improvement for the successful opening of a second location.
Requirements
Include the following in your process improvement plan:
Assess the steps for a selected process.
Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for your selected scenario.
If using Wild Dog Coffee Company, show the steps for preparing an espresso beverage (for example, latté, cappuccino); there are two steps that must be included: (1) order is submitted and (2) beverage is handed to the customer. Hint: You may want to visit a local coffee shop to observe the beverage preparation process.
Prepare a procedure documenting the selected process. At a minimum, the procedure must document the following for your selected process:
Metrics. Identify at least two metrics that will be useful in determining how well the new process is performing. Be sure to identify the target value of the metric and how you will measure it.