Define Phase of your improvement project. During the Define phase, you complete a process map.

Lean Six Sigma

Improvement Project: Healthcare-reducing waiting times in hospitals and private practices
Organization: Northwell Health

For this Assignment, the focus is on the Define Phase of your improvement project.
During the Define phase, you complete a process map.
The steps in a process map include:
Step 1 Determine the scope of the process to be defined
Step 2 Draw a “start” step for the process
Step 3 Observe all of the steps in the process
Step 4 Use flowcharting symbols for steps in the process
Step 5 Verify that the finished process map accurately portrays the steps in the process
The Define Phase includes defining a problem and examining an improvement opportunity. A component of this phase is called a project charter, which defines the focus, scope, direction, and motivation for the improvement team. This is a common component used by many project managers. Another component is the voice of the customer, which allows you to understand feedback from current and future customers, indicating offerings that satisfy, delight, and dissatisfy them .