What were some key concepts outlined in the video that could help you improve the clarity of your communication? How can you start to improve now?

Once you’ve watched the video, please reply by answering the following questions:

1. Are you guilty of any of the “5 Sins”?  What types of situations cause you to commit a “sin”?

2. What were some key concepts outlined in the video that could help you improve the clarity of your communication? How can you start to improve now?