What do you need to do before having a conversation with someone related to a conflict?What do you need to do during the conversation?

Go through the PPT that is attached and watch the video that is in the power point and answer the following questions:

From the PPT: Note that the PPT continues after the slide that has the video link.
1. When people are in conflict with someone, they may move in the direction of silence or what is called, “verbal violence.” Give one example of each.
2. What are three actions to take when you’re stepping up to a difficult conversation?
3. What do you need to do before having a conversation with someone related to a conflict?
4. What do you need to do during the conversation?