Discuss risks that might emerge during a crisis situation.

Introduction to Crisis Communications

Course Learning Outcomes for Unit I

Upon completion of this unit, students should be able to:

1. Explain the fundamental stages of a crisis.
1.1 Classify the crisis stages of an event: fact–finding, unfolding drama, blame game, and
resolution.

2. Assess the different types of risks and crisis situations an organizational leader must acknowledge.
2.1 Identify the steps a leader must implement during a crisis.
2.2 Discuss risks that might emerge during a crisis situation.

Reading Assignment
In order to access the following resources, click the links below.

Jordan–Meier, J. (2011). Crisis management. Leadership Excellence Essentials, 28(8).
https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=https://libraryresources.columbia
southern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=64439173&
site=ehost–live&scope=site

Jordan–Meier, J. (2012). Appearances do matter: Leadership in a crisis. Leader to Leader, 2012(66), 16–20.
https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
t=true&db=bth&AN=79959594&site=ehost–live&scope=site

Jordan–Meier, J. (2012). Straight talk Is best strategy for dealing with bad news. MWorld, 10(4), 38–40.
https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=https://libraryresources.columbia
southern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=70110439&
site=ehost–live&scope=site

Simpson, L. (2011). From Columbine To Norway: Planning for today’s active shooter events. Continuity
Insights, 9(7), 4–8.
https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=https://libraryresources.columbia
southern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=66584032&
site=ehost–live&scope=site

St. Amant, K. (2021). Creating Scripts for Crisis Communication: COVID–19 and Beyond. Journal of Business
& Technical Communication, 35(1), 126–133.
https://libraryresources.columbiasouthern.edu/login?url=https://search.ebscohost.com/login.aspx?dire
ct=true&db=bsu&AN=147065519&site=ehost–live&scope=site